The Telephone Consumer Protection Act (TCPA) Restrictions

close up of a paper that reads telephone consumer protection

The Telephone Consumer Protection Act (TCPA) not only restricts calls from solicitors, but also affirms the consumer’s right to privacy. “Robocalls” are frequently used by debt collectors and telemarketers because it is an effective tool to quickly reach consumers.

Protection From Solicitors

Regardless of the debts you owe, solicitors must adhere to the following guidelines. Specifically, the TCPA restricts:

  • Calls before 8am or after 9pm
  • Use of threats, intimidation or obscene language
  • Violations of the “Do Not Call List”
  • Callers providing misleading or inaccurate information to the consumer
  • Contact with anyone under the age of 18

Identifying a Violation

A common way callers infringe on TCPA regulation is through auto-dialed calls with only a recording on the other end. Here are some other ways you can spot a robocall:

  • The calls come from different, but very similar numbers each time
  • The calls are completely silent and end abruptly after you speak
  • The caller does not give you an opportunity to opt-out of the calls

Penalties for TCPA Violations

The cost of violating the TCPA is high. Solicitors can face a $500 penalty for the first violation, $1,000 for the second, and $5,000 for the third.

Maginnis Howard’s attorneys handle TCPA claims across the state of North Carolina. We offer free consultations to all victims and handle consumer protection cases on a contingency basis.

To discuss your TCPA claim, contact our firm at 919-526-0450 or by email  You may also send any questions or inquiries you have about the Telephone Consumer Protection Act, or any other consumer protections laws, through our contact page.