Comcast is in some trouble after finding out that their data-usage meter gave thousands of customers inaccurate readings for two whole months. The internet provider charged roughly 2,000 users for exceeding their monthly data caps. Comcast typically allows two courtesy months before billing customers for their overages. In response, customers were refunded the excess charges and gave users additional credits of $50 each.
The telecommunications conglomerate reported a bug redistributed customers’ data usage, leading some users over their plans’ data limit. Investigations are still underway.
This is not the first time that Comcast has been in hot water due to inaccurate data usage. In late 2015-early 2016, the company to inaccurately charged customers for data usage, attributing the mishap to another bug.
The heightened financial turmoil due to the COVID-19 pandemic is putting an extra strain on some customers. Maginnis Law’s consumer law attorneys will continue to investigate not only Comcast, but other companies as well and make sure that they are protecting their customers and not inaccurately charging them data fees.
Maginnis Law’s consumer law attorneys is here to help customers impacted by inaccurate data overages. Contact us by phone at (919) 526-0450, by email at firstname.lastname@example.org, or through our contact page.